Here's what Consumer Reports found:
It pays to haggle- 35 percent of respondents tried to negotiate for a better deal, but those who did were rewarded with a lower rate or room upgrade 80 percent of the time.
Booking Method doesn't attract satisfaction- No correlation between booking via phone, website, travel site or other means.
Suites have advantages- For approximately the same price as a regular room, the lodgings in an all-suite hotel give a more spacious, homey feeling.
Some beds are better than others- When they say plush, high end mattress this study proved worth it.
Most "bargain" hotels aren't- You get what you pay for. Except for Microtel, budget hotels continue to earn the lowest scores for value, upkeep, and ease of checking in and out. They also generate a disproportionate percentage of complaints about bedding, lighting, decor, and heating and air conditioning.
Readers found The Ritz-Carlton, Homewood Suites, Renaissance, Drury Inn & Suites, and Microtel Inn & Suites were among the most satisfying of 48 chains in their respective categories.
Consumer Reports hotel ratings are broken into five categories: Fanciest, Luxury, Upscale, Moderate and Budget. Travelers' expectations differ by category, but some moderate hotels pleased readers almost as much as the epitome of ritz, the Ritz-Carlton.
Choose wisely and read reviews!
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